{
  "title": "Travel Chargebacks 2026: What Credit Card Disputes and Refund Complaints Reveal",
  "version": "1.1",
  "generated": "2026-08-24",
  "records": [
    {
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      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "flight_schedule",
      "value": 2713,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "denied_boarding",
      "value": 365,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "reservations_ticketing_boarding",
      "value": 581,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "fees_fares",
      "value": 248,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "refunds",
      "value": 2493,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "baggage",
      "value": 1094,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "customer_service",
      "value": 533,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "disability",
      "value": 351,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "advertising",
      "value": 58,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "discrimination",
      "value": 78,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "animals",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "other",
      "value": 522,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-01-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "American",
      "metric": "total",
      "value": 9046,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "flight_schedule",
      "value": 203,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "denied_boarding",
      "value": 48,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "reservations_ticketing_boarding",
      "value": 108,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "fees_fares",
      "value": 34,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "refunds",
      "value": 211,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "baggage",
      "value": 156,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "customer_service",
      "value": 111,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "disability",
      "value": 57,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "advertising",
      "value": 13,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "discrimination",
      "value": 13,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "animals",
      "value": 11,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "other",
      "value": 82,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-02-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Alaska",
      "metric": "total",
      "value": 1047,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "flight_schedule",
      "value": 96,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "denied_boarding",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "reservations_ticketing_boarding",
      "value": 24,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "fees_fares",
      "value": 13,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "refunds",
      "value": 69,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "baggage",
      "value": 46,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "customer_service",
      "value": 39,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "disability",
      "value": 44,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "advertising",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "discrimination",
      "value": 8,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "animals",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "other",
      "value": 29,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-03-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Allegiant",
      "metric": "total",
      "value": 382,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "flight_schedule",
      "value": 44,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "denied_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "reservations_ticketing_boarding",
      "value": 23,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "fees_fares",
      "value": 14,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "refunds",
      "value": 148,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "baggage",
      "value": 25,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "customer_service",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "disability",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "discrimination",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "other",
      "value": 11,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-04-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Avelo",
      "metric": "total",
      "value": 287,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "flight_schedule",
      "value": 55,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "denied_boarding",
      "value": 8,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "reservations_ticketing_boarding",
      "value": 18,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "fees_fares",
      "value": 14,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "refunds",
      "value": 52,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "baggage",
      "value": 101,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "customer_service",
      "value": 20,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "disability",
      "value": 17,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "advertising",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "discrimination",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "other",
      "value": 16,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-05-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Breeze",
      "metric": "total",
      "value": 305,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "flight_schedule",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "denied_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "reservations_ticketing_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "refunds",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "baggage",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "disability",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "discrimination",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-06-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Contour",
      "metric": "total",
      "value": 33,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "flight_schedule",
      "value": 1098,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "denied_boarding",
      "value": 183,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "reservations_ticketing_boarding",
      "value": 361,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "fees_fares",
      "value": 144,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "refunds",
      "value": 881,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "baggage",
      "value": 964,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "customer_service",
      "value": 286,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "disability",
      "value": 180,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "advertising",
      "value": 52,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "discrimination",
      "value": 52,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "animals",
      "value": 12,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "other",
      "value": 321,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-07-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Delta",
      "metric": "total",
      "value": 4534,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "flight_schedule",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "reservations_ticketing_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "refunds",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "baggage",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-08-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Denver Air Connection",
      "metric": "total",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "flight_schedule",
      "value": 796,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "denied_boarding",
      "value": 256,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "reservations_ticketing_boarding",
      "value": 354,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "fees_fares",
      "value": 147,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "refunds",
      "value": 863,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "baggage",
      "value": 586,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "customer_service",
      "value": 227,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "disability",
      "value": 117,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "advertising",
      "value": 68,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "discrimination",
      "value": 41,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "animals",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "other",
      "value": 214,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-09-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Frontier",
      "metric": "total",
      "value": 3673,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "flight_schedule",
      "value": 514,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "denied_boarding",
      "value": 45,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "reservations_ticketing_boarding",
      "value": 122,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "fees_fares",
      "value": 68,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "refunds",
      "value": 401,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "baggage",
      "value": 184,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "customer_service",
      "value": 136,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "disability",
      "value": 96,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "advertising",
      "value": 22,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "discrimination",
      "value": 19,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "animals",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "other",
      "value": 92,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-10-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "JetBlue",
      "metric": "total",
      "value": 1700,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "flight_schedule",
      "value": 207,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "denied_boarding",
      "value": 51,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "reservations_ticketing_boarding",
      "value": 115,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "fees_fares",
      "value": 50,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "refunds",
      "value": 214,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "baggage",
      "value": 154,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "customer_service",
      "value": 169,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "disability",
      "value": 118,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "advertising",
      "value": 24,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "discrimination",
      "value": 29,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "animals",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "other",
      "value": 111,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-11-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southwest",
      "metric": "total",
      "value": 1249,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "flight_schedule",
      "value": 38,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "denied_boarding",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "reservations_ticketing_boarding",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "fees_fares",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "refunds",
      "value": 13,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "baggage",
      "value": 16,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "customer_service",
      "value": 12,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "disability",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "discrimination",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "animals",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "other",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-12-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Sun Country",
      "metric": "total",
      "value": 113,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "flight_schedule",
      "value": 657,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "denied_boarding",
      "value": 88,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "reservations_ticketing_boarding",
      "value": 140,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "fees_fares",
      "value": 73,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "refunds",
      "value": 680,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "baggage",
      "value": 164,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "customer_service",
      "value": 89,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "disability",
      "value": 45,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "advertising",
      "value": 8,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "discrimination",
      "value": 13,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "animals",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "other",
      "value": 93,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-13-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Spirit",
      "metric": "total",
      "value": 2053,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "flight_schedule",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "reservations_ticketing_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "refunds",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "customer_service",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "other",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-14-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "SkyWest",
      "metric": "total",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "flight_schedule",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "reservations_ticketing_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "refunds",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "baggage",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "customer_service",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "disability",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "discrimination",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-15-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Southern Airways Express",
      "metric": "total",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "flight_schedule",
      "value": 1061,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "denied_boarding",
      "value": 129,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "reservations_ticketing_boarding",
      "value": 367,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "fees_fares",
      "value": 172,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "refunds",
      "value": 1262,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "baggage",
      "value": 595,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "customer_service",
      "value": 346,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "disability",
      "value": 196,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "advertising",
      "value": 35,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "discrimination",
      "value": 48,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "animals",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "other",
      "value": 303,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-16-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "United",
      "metric": "total",
      "value": 4524,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "flight_schedule",
      "value": 8,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "reservations_ticketing_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "refunds",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "baggage",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "customer_service",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "disability",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "other",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-u.s.-airline-17-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "U.S. airline",
      "entity": "Other U.S. Airline",
      "metric": "total",
      "value": 34,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "flight_schedule",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "denied_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "reservations_ticketing_boarding",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "refunds",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "customer_service",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-01-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "American Express",
      "metric": "total",
      "value": 23,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "flight_schedule",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "reservations_ticketing_boarding",
      "value": 19,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "fees_fares",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "refunds",
      "value": 40,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "baggage",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "customer_service",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "advertising",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "other",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-02-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "ASAP Tickets",
      "metric": "total",
      "value": 78,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "flight_schedule",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "reservations_ticketing_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "refunds",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-03-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Arangrant",
      "metric": "total",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "reservations_ticketing_boarding",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "refunds",
      "value": 12,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-04-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Adam Vacations",
      "metric": "total",
      "value": 15,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "reservations_ticketing_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "refunds",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-05-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alternative Airlines",
      "metric": "total",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "reservations_ticketing_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "refunds",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-06-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Alanita Travel",
      "metric": "total",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "reservations_ticketing_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "refunds",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "baggage",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "customer_service",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-07-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Air Ticket Support",
      "metric": "total",
      "value": 8,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "flight_schedule",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "reservations_ticketing_boarding",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "refunds",
      "value": 29,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "baggage",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "other",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-08-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BudgetAir",
      "metric": "total",
      "value": 43,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "reservations_ticketing_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "refunds",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-09-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bravofly",
      "metric": "total",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "flight_schedule",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "denied_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "reservations_ticketing_boarding",
      "value": 34,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "fees_fares",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "refunds",
      "value": 118,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "baggage",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "customer_service",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "other",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-10-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Booking.com",
      "metric": "total",
      "value": 174,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "reservations_ticketing_boarding",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "refunds",
      "value": 8,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "advertising",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-11-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Bestticketfare.com",
      "metric": "total",
      "value": 20,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "reservations_ticketing_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "refunds",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-12-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "BYOJet",
      "metric": "total",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "flight_schedule",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "reservations_ticketing_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "refunds",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "customer_service",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-13-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Business Travel Group",
      "metric": "total",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "reservations_ticketing_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "refunds",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-14-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap Tickets",
      "metric": "total",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "flight_schedule",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "reservations_ticketing_boarding",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "refunds",
      "value": 14,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "customer_service",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "advertising",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-15-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Chase Travel",
      "metric": "total",
      "value": 33,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "reservations_ticketing_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "refunds",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-16-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapfareguru",
      "metric": "total",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "flight_schedule",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "reservations_ticketing_boarding",
      "value": 22,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "fees_fares",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "refunds",
      "value": 52,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "baggage",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "customer_service",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "advertising",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "other",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-17-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Capital One",
      "metric": "total",
      "value": 97,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "reservations_ticketing_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "refunds",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "customer_service",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-18-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ctrip",
      "metric": "total",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "reservations_ticketing_boarding",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "refunds",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-19-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapvuelos.com",
      "metric": "total",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "denied_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "reservations_ticketing_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "fees_fares",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "refunds",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "other",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-20-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapdealsfare.com",
      "metric": "total",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "flight_schedule",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "reservations_ticketing_boarding",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "fees_fares",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "refunds",
      "value": 54,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "customer_service",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "animals",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "other",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-21-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "CheapOair",
      "metric": "total",
      "value": 80,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "flight_schedule",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "reservations_ticketing_boarding",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "refunds",
      "value": 8,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-22-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheapflightsfares",
      "metric": "total",
      "value": 14,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "flight_schedule",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "denied_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "reservations_ticketing_boarding",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "fees_fares",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "refunds",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "baggage",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-23-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Cheap flight Buddy",
      "metric": "total",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "flight_schedule",
      "value": 33,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "denied_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "reservations_ticketing_boarding",
      "value": 60,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "fees_fares",
      "value": 12,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "refunds",
      "value": 222,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "baggage",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "customer_service",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "advertising",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "other",
      "value": 12,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-24-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Expedia",
      "metric": "total",
      "value": 355,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "flight_schedule",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "reservations_ticketing_boarding",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "refunds",
      "value": 23,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "baggage",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "advertising",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-25-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eDreams",
      "metric": "total",
      "value": 41,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "reservations_ticketing_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "refunds",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-26-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "eSky",
      "metric": "total",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "flight_schedule",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "denied_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "reservations_ticketing_boarding",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "refunds",
      "value": 25,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "baggage",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "customer_service",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-27-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flighthub",
      "metric": "total",
      "value": 37,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "flight_schedule",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "reservations_ticketing_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "refunds",
      "value": 23,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "advertising",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "other",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-28-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Flight Network",
      "metric": "total",
      "value": 30,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "reservations_ticketing_boarding",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "refunds",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-29-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Foggyfly.com",
      "metric": "total",
      "value": 8,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "denied_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "reservations_ticketing_boarding",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "refunds",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "advertising",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "other",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-30-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "fareodaddy.com",
      "metric": "total",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "reservations_ticketing_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "refunds",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-31-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fliggytravel",
      "metric": "total",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "reservations_ticketing_boarding",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "refunds",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-32-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Fare Boutique",
      "metric": "total",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
      "metric": "reservations_ticketing_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
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      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
      "metric": "advertising",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
      "metric": "other",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-33-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "FlyoDeals",
      "metric": "total",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "flight_schedule",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "denied_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "reservations_ticketing_boarding",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "refunds",
      "value": 33,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "other",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-34-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Gotogate",
      "metric": "total",
      "value": 41,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "reservations_ticketing_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "refunds",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "customer_service",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "other",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-35-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Hopper",
      "metric": "total",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
      "metric": "flight_schedule",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
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      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
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      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
      "metric": "customer_service",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
      "metric": "disability",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-36-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Indian Eagle",
      "metric": "total",
      "value": 14,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "flight_schedule",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "denied_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "reservations_ticketing_boarding",
      "value": 23,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "fees_fares",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "refunds",
      "value": 102,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "baggage",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "customer_service",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "advertising",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "other",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-37-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justfly",
      "metric": "total",
      "value": 159,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "flight_schedule",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "reservations_ticketing_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "refunds",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "disability",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "advertising",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-38-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Justairticket",
      "metric": "total",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
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      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
      "metric": "refunds",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-39-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "JetBlue Vacations",
      "metric": "total",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "reservations_ticketing_boarding",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "refunds",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "other",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-40-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kissandfly",
      "metric": "total",
      "value": 8,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "flight_schedule",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "denied_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "reservations_ticketing_boarding",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "fees_fares",
      "value": 6,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "refunds",
      "value": 108,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "advertising",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-41-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kiwi.com",
      "metric": "total",
      "value": 134,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "unit": "complaint cases",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kayak",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kayak",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
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      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kayak",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kayak",
      "metric": "advertising",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kayak",
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      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kayak",
      "metric": "animals",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kayak",
      "metric": "other",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-42-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Kayak",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Lastminute.com",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Lastminute.com",
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      "unit": "complaint cases",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "unit": "complaint cases",
      "record_type": "published",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Lastminute.com",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Lastminute.com",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Lastminute.com",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Lastminute.com",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-other",
      "source_id": "dot-atcr-august-2026",
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      "entity_type": "Travel agent",
      "entity": "Lastminute.com",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-43-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Lastminute.com",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-flight_schedule",
      "source_id": "dot-atcr-august-2026",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-reservations_ticketing_boarding",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-fees_fares",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-refunds",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-baggage",
      "source_id": "dot-atcr-august-2026",
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      "entity_type": "Travel agent",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-customer_service",
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      "entity_type": "Travel agent",
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      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-disability",
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      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Makemytrip",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Makemytrip",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Makemytrip",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Makemytrip",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-44-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Makemytrip",
      "metric": "total",
      "value": 24,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "reservations_ticketing_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "refunds",
      "value": 11,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "other",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-45-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Mytrip.Com",
      "metric": "total",
      "value": 15,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "flight_schedule",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "reservations_ticketing_boarding",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "refunds",
      "value": 11,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "baggage",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "other",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-46-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Orbitz.Com",
      "metric": "total",
      "value": 23,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "flight_schedule",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "reservations_ticketing_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "refunds",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-47-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Ovago",
      "metric": "total",
      "value": 11,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "flight_schedule",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "reservations_ticketing_boarding",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "refunds",
      "value": 46,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "other",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-48-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Oojo",
      "metric": "total",
      "value": 61,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "reservations_ticketing_boarding",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "refunds",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "other",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-49-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "total",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "reservations_ticketing_boarding",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "fees_fares",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "refunds",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-50-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "One Dollar Fly",
      "metric": "total",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "flight_schedule",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "reservations_ticketing_boarding",
      "value": 17,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "fees_fares",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "refunds",
      "value": 75,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "baggage",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "customer_service",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "advertising",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "other",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-51-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Priceline.com",
      "metric": "total",
      "value": 111,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "reservations_ticketing_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "refunds",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-52-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Pocketfare.com",
      "metric": "total",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "reservations_ticketing_boarding",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "fees_fares",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "refunds",
      "value": 16,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "animals",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-53-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "SkyLux Travel",
      "metric": "total",
      "value": 25,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
      "metric": "denied_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
      "metric": "reservations_ticketing_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
      "metric": "refunds",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
      "metric": "disability",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
      "metric": "advertising",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-54-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Southwest Vacations",
      "metric": "total",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
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      "unit": "complaint cases",
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      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
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      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
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      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
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      "unit": "complaint cases",
      "record_type": "published",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
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      "unit": "complaint cases",
      "record_type": "published",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
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      "unit": "complaint cases",
      "record_type": "published",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
      "metric": "disability",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
      "metric": "advertising",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
      "metric": "discrimination",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
      "metric": "other",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-55-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Smartfares.com",
      "metric": "total",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "record_type": "published",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-56-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travelocity.com",
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      "unit": "complaint cases",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-flight_schedule",
      "source_id": "dot-atcr-august-2026",
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      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "unit": "complaint cases",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-reservations_ticketing_boarding",
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      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "unit": "complaint cases",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-fees_fares",
      "source_id": "dot-atcr-august-2026",
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      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Trip.com",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-customer_service",
      "source_id": "dot-atcr-august-2026",
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      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-disability",
      "source_id": "dot-atcr-august-2026",
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      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-advertising",
      "source_id": "dot-atcr-august-2026",
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      "entity_type": "Travel agent",
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      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
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      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Trip.com",
      "metric": "animals",
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      "unit": "complaint cases",
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      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Trip.com",
      "metric": "other",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-57-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Trip.com",
      "metric": "total",
      "value": 65,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "flight_schedule",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "reservations_ticketing_boarding",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "fees_fares",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "refunds",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "other",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-58-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Tarifasodeal",
      "metric": "total",
      "value": 10,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "flight_schedule",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "denied_boarding",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "reservations_ticketing_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "refunds",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-59-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Travoport",
      "metric": "total",
      "value": 7,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "flight_schedule",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "denied_boarding",
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      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
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      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "fees_fares",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "refunds",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "customer_service",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "advertising",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-60-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Topflightfares",
      "metric": "total",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "flight_schedule",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "denied_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "reservations_ticketing_boarding",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "fees_fares",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "refunds",
      "value": 3,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "customer_service",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "advertising",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "animals",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "other",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-61-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Underpricer.com",
      "metric": "total",
      "value": 8,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-flight_schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "flight_schedule",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-denied_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "denied_boarding",
      "value": 2,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-reservations_ticketing_boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "reservations_ticketing_boarding",
      "value": 25,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-fees_fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "fees_fares",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-refunds",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "refunds",
      "value": 68,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "baggage",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-customer_service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "customer_service",
      "value": 4,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "disability",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "advertising",
      "value": 5,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "discrimination",
      "value": 0,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "animals",
      "value": 1,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "other",
      "value": 9,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-travel-agent-62-total",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Travel agent",
      "entity": "Other Travel Agent",
      "metric": "total",
      "value": 127,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, complaint tables",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-refund",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Refund",
      "value": 12557,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-flight-schedule",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Flight schedule",
      "value": 9477,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-baggage",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Baggage",
      "value": 6459,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-reservation-ticketing-and-boarding",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Reservation, ticketing and boarding",
      "value": 3800,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-customer-service",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Customer service",
      "value": 2536,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-other",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Other",
      "value": 2369,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-fees-and-fares",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Fees and fares",
      "value": 1839,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-bumping",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Bumping",
      "value": 1687,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-disability",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Disability",
      "value": 1554,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-advertising",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Advertising",
      "value": 446,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-discrimination",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Discrimination",
      "value": 364,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "dot-category-animals",
      "source_id": "dot-atcr-august-2026",
      "period": "2026-01-01/2026-06-30",
      "entity_type": "Industry total",
      "entity": "Air travel industry",
      "metric": "Animals",
      "value": 96,
      "unit": "complaint cases",
      "record_type": "published",
      "formula": "",
      "source_location": "August 2026 ATCR, summary table",
      "source_url": "https://www.transportation.gov/sites/dot.gov/files/2026-08/August%202026%20ATCR.pdf",
      "limitation": "Complaint cases reflect consumer perceptions, are assigned one primary reason, and are not chargeback records. ACERS modernization limits historical comparison."
    },
    {
      "record_id": "cfpb-2019-q1-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2019 Q1",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0032,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2019-q1-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2019 Q1",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0015,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2019-q2-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2019 Q2",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.003,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2019-q2-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2019 Q2",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0014,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2019-q3-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2019 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0031,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2019-q3-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2019 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0015,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2019-q4-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2019 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0029,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2019-q4-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2019 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0015,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2020-q1-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2020 Q1",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0041,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2020-q1-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2020 Q1",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0022,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2020-q2-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2020 Q2",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0066,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2020-q2-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2020 Q2",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0045,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2020-q3-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2020 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0043,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2020-q3-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2020 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0028,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2020-q4-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2020 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0033,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2020-q4-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2020 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.002,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2021-q1-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2021 Q1",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0035,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2021-q1-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2021 Q1",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.002,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2021-q2-disputed",
      "source_id": "cfpb-figure-data-2025",
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      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.003,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2021-q2-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2021 Q2",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0018,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2021-q3-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2021 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0033,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2021-q3-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2021 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.002,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2021-q4-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2021 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0032,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2021-q4-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2021 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0019,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
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      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0037,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2022-q1-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2022 Q1",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0022,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2022-q2-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2022 Q2",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0033,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2022-q2-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2022 Q2",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.002,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2022-q3-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2022 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0034,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2022-q3-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2022 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.002,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2022-q4-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2022 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0032,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2022-q4-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2022 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0019,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2023-q1-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2023 Q1",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.004,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2023-q1-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2023 Q1",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0021,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2023-q2-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2023 Q2",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0036,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2023-q2-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2023 Q2",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0019,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2023-q3-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2023 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0039,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2023-q3-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2023 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0021,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2023-q4-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2023 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0035,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2023-q4-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2023 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0019,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2024-q1-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024 Q1",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0036,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2024-q1-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024 Q1",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.002,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2024-q2-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024 Q2",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0033,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2024-q2-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024 Q2",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0018,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2024-q3-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.0034,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2024-q3-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024 Q3",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0019,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2024-q4-disputed",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "disputed purchase volume share",
      "value": 0.003,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-2024-q4-chargeback",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024 Q4",
      "entity_type": "Credit-card market",
      "entity": "General-purpose and private-label cards",
      "metric": "chargeback purchase volume share",
      "value": 0.0016,
      "unit": "share of purchase volume",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 132",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-category-general-purpose-cancelled-recurring",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024",
      "entity_type": "Credit-card market",
      "entity": "General purpose",
      "metric": "Cancelled recurring",
      "value": 0.401,
      "unit": "share of disputes",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 135",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-category-private-label-cancelled-recurring",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024",
      "entity_type": "Credit-card market",
      "entity": "Private label",
      "metric": "Cancelled recurring",
      "value": 0.1388,
      "unit": "share of disputes",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 135",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-category-general-purpose-service-not-received",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024",
      "entity_type": "Credit-card market",
      "entity": "General purpose",
      "metric": "Service not received",
      "value": 0.2055,
      "unit": "share of disputes",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 135",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-category-private-label-service-not-received",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024",
      "entity_type": "Credit-card market",
      "entity": "Private label",
      "metric": "Service not received",
      "value": 0.2672,
      "unit": "share of disputes",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 135",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-category-general-purpose-cancelled-or-credit-not-issued",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024",
      "entity_type": "Credit-card market",
      "entity": "General purpose",
      "metric": "Cancelled or credit not issued",
      "value": 0.1846,
      "unit": "share of disputes",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 135",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-category-private-label-cancelled-or-credit-not-issued",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024",
      "entity_type": "Credit-card market",
      "entity": "Private label",
      "metric": "Cancelled or credit not issued",
      "value": 0.2788,
      "unit": "share of disputes",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 135",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-category-general-purpose-incorrect-billing",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024",
      "entity_type": "Credit-card market",
      "entity": "General purpose",
      "metric": "Incorrect billing",
      "value": 0.1058,
      "unit": "share of disputes",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 135",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-category-private-label-incorrect-billing",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024",
      "entity_type": "Credit-card market",
      "entity": "Private label",
      "metric": "Incorrect billing",
      "value": 0.1948,
      "unit": "share of disputes",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 135",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-category-general-purpose-other-or-not-recognized",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024",
      "entity_type": "Credit-card market",
      "entity": "General purpose",
      "metric": "Other or not recognized",
      "value": 0.1031,
      "unit": "share of disputes",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 135",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "cfpb-category-private-label-other-or-not-recognized",
      "source_id": "cfpb-figure-data-2025",
      "period": "2024",
      "entity_type": "Credit-card market",
      "entity": "Private label",
      "metric": "Other or not recognized",
      "value": 0.1204,
      "unit": "share of disputes",
      "record_type": "published",
      "formula": "",
      "source_location": "Figure 135",
      "source_url": "https://files.consumerfinance.gov/f/documents/cfpb_consumer-credit-card-market-report-figure-data_2025.xlsm",
      "limitation": "The figures cover the credit-card market generally, not travel purchases alone."
    },
    {
      "record_id": "derived-dot-refund-share",
      "source_id": "financefirst-calculation",
      "period": "2024 or Jan-Jun 2026",
      "entity_type": "Derived measure",
      "entity": "FinanceFirst calculation",
      "metric": "DOT industry refund complaint share",
      "value": 0.2907789922193405,
      "unit": "share",
      "record_type": "derived",
      "formula": "12,557 / 43,184",
      "source_location": "Calculated from cited published totals",
      "source_url": "https://financefirst.co/reports/travel-chargebacks-2026",
      "limitation": "Arithmetic ratio; not a causal estimate or measure of first-resort behavior."
    },
    {
      "record_id": "derived-dot-agent-refund-share",
      "source_id": "financefirst-calculation",
      "period": "2024 or Jan-Jun 2026",
      "entity_type": "Derived measure",
      "entity": "FinanceFirst calculation",
      "metric": "DOT travel-agent refund complaint share",
      "value": 0.6134453781512605,
      "unit": "share",
      "record_type": "derived",
      "formula": "1,314 / 2,142",
      "source_location": "Calculated from cited published totals",
      "source_url": "https://financefirst.co/reports/travel-chargebacks-2026",
      "limitation": "Arithmetic ratio; not a causal estimate or measure of first-resort behavior."
    },
    {
      "record_id": "derived-cfpb-rounded-chargeback-ratio",
      "source_id": "financefirst-calculation",
      "period": "2024 or Jan-Jun 2026",
      "entity_type": "Derived measure",
      "entity": "FinanceFirst calculation",
      "metric": "Chargebacks divided by disputed dollars",
      "value": 0.6020408163265306,
      "unit": "share",
      "record_type": "derived",
      "formula": "$5.9B / $9.8B; published totals are rounded",
      "source_location": "Calculated from cited published totals",
      "source_url": "https://financefirst.co/reports/travel-chargebacks-2026",
      "limitation": "Arithmetic ratio; not a causal estimate or measure of first-resort behavior."
    },
    {
      "record_id": "derived-dot-us-airlines-refund-share",
      "source_id": "financefirst-calculation",
      "period": "2024 or Jan-Jun 2026",
      "entity_type": "Derived measure",
      "entity": "FinanceFirst calculation",
      "metric": "DOT U.S. airlines refund complaint share",
      "value": 0.252,
      "unit": "share",
      "record_type": "derived",
      "formula": "7,308 / 29,000",
      "source_location": "Calculated from cited published totals",
      "source_url": "https://financefirst.co/reports/travel-chargebacks-2026",
      "limitation": "Arithmetic ratio; not a causal estimate or measure of first-resort behavior."
    },
    {
      "record_id": "derived-dot-foreign-airlines-refund-share",
      "source_id": "financefirst-calculation",
      "period": "2024 or Jan-Jun 2026",
      "entity_type": "Derived measure",
      "entity": "FinanceFirst calculation",
      "metric": "DOT Foreign airlines refund complaint share",
      "value": 0.3267729613021093,
      "unit": "share",
      "record_type": "derived",
      "formula": "3,935 / 12,042",
      "source_location": "Calculated from cited published totals",
      "source_url": "https://financefirst.co/reports/travel-chargebacks-2026",
      "limitation": "Arithmetic ratio; not a causal estimate or measure of first-resort behavior."
    },
    {
      "record_id": "derived-dot-travel-agents-refund-share",
      "source_id": "financefirst-calculation",
      "period": "2024 or Jan-Jun 2026",
      "entity_type": "Derived measure",
      "entity": "FinanceFirst calculation",
      "metric": "DOT Travel agents refund complaint share",
      "value": 0.6134453781512605,
      "unit": "share",
      "record_type": "derived",
      "formula": "1,314 / 2,142",
      "source_location": "Calculated from cited published totals",
      "source_url": "https://financefirst.co/reports/travel-chargebacks-2026",
      "limitation": "Arithmetic ratio; not a causal estimate or measure of first-resort behavior."
    },
    {
      "record_id": "dot-refund-right-domestic-significant-arrival-delay",
      "source_id": "ecfr-14-cfr-260",
      "period": "current through 2026-08-20",
      "entity_type": "Federal airline refund rule",
      "entity": "Covered air transportation",
      "metric": "Domestic significant arrival delay",
      "value": 3,
      "unit": "hours",
      "record_type": "published",
      "formula": "",
      "source_location": "14 CFR 260.2",
      "source_url": "https://www.ecfr.gov/current/title-14/chapter-II/subchapter-A/part-260",
      "limitation": "Application depends on the itinerary, merchant of record, consumer choice and facts; this report is not legal advice."
    },
    {
      "record_id": "dot-refund-right-international-significant-arrival-delay",
      "source_id": "ecfr-14-cfr-260",
      "period": "current through 2026-08-20",
      "entity_type": "Federal airline refund rule",
      "entity": "Covered air transportation",
      "metric": "International significant arrival delay",
      "value": 6,
      "unit": "hours",
      "record_type": "published",
      "formula": "",
      "source_location": "14 CFR 260.2",
      "source_url": "https://www.ecfr.gov/current/title-14/chapter-II/subchapter-A/part-260",
      "limitation": "Application depends on the itinerary, merchant of record, consumer choice and facts; this report is not legal advice."
    },
    {
      "record_id": "dot-refund-right-credit-card-prompt-refund",
      "source_id": "ecfr-14-cfr-260",
      "period": "current through 2026-08-20",
      "entity_type": "Federal airline refund rule",
      "entity": "Covered air transportation",
      "metric": "Credit-card prompt refund",
      "value": 7,
      "unit": "business days",
      "record_type": "published",
      "formula": "",
      "source_location": "14 CFR 260.2 and 260.10",
      "source_url": "https://www.ecfr.gov/current/title-14/chapter-II/subchapter-A/part-260",
      "limitation": "Application depends on the itinerary, merchant of record, consumer choice and facts; this report is not legal advice."
    },
    {
      "record_id": "dot-refund-right-other-payment-prompt-refund",
      "source_id": "ecfr-14-cfr-260",
      "period": "current through 2026-08-20",
      "entity_type": "Federal airline refund rule",
      "entity": "Covered air transportation",
      "metric": "Other-payment prompt refund",
      "value": 20,
      "unit": "calendar days",
      "record_type": "published",
      "formula": "",
      "source_location": "14 CFR 260.2 and 260.10",
      "source_url": "https://www.ecfr.gov/current/title-14/chapter-II/subchapter-A/part-260",
      "limitation": "Application depends on the itinerary, merchant of record, consumer choice and facts; this report is not legal advice."
    }
  ]
}